Unacceptable Service With No Resolution From Discovery

This serves as a formal complaint regarding Discovery’s continued failure to resolve my matter despite repeated follow-ups and sufficient time to do so.

I have comp**** with all required processes and submitted the necessary information, yet Discovery has failed to provide clear feedback, meaningful progress, or a resolution. The lack of communication, accountability, and urgency constitutes unacceptable service and a clear breach of reasonable care expected from a financial and healthcare services provider.

To date, my attempts to resolve this matter through Discovery’s internal channels have been unsuccessful. Call centre interactions have yielded inconsistent information, and written correspondence has either been ignored or met with vague, non-committal responses. This pattern reflects systemic service failure.

I hereby request: • Immediate escalation to a senior manager • Written confirmation of the status of my matter • A definitive resolution with clear timelines

Should this matter not be resolved without further delay, I will consider formal escalation through additional regulatory and consumer protection channels and will reassess my ongoing relationship with Discovery.

This complaint is submitted in good faith with the expectation of urgent intervention.

Regards