Unacceptable service!!!!

When I wanted to join the gym I discoverd that there was problems with my Vitality account. The salesman and myself phoned numerous times to try and solve the problem but everytime the same sad story : ”We must send in a query. It will take 5-7 workdays.” It is now more than a week later and still the problem got no attention.

Then I found out that the renewal of my running number for team vitality is also a problem. Again, the same story and still the same results - nothing.

I am really disappointed in Discovery and really believed that they want the best for all their customers. The service that you have rendered in this instance is not acceptable and if it prolong you will force very loyal clients with HUGE investments in your institution to leave and become one of your worste nightmares!! Please this is my final request for assistance. My cell number is ********** 013