Unacceptable Customer Service

<p>I logged a query regarding my flight booster benefit on the 2nd of this month, it is now the 14th. After many interactions with numerous advisors and ultimately a Team Manager who assured me that he would take matters in to his own hands (this was on the 10th), I still have no feedback, I still can't activate my flight booster benefit even though I have sent through all the correspondence that they require. I have been a member for many years and have rarely had any issues with Discovery but this is now unacceptable. Even though I keep incredibly fit and healthy in order to maxamise the benefits I recieve from Discovery not to mention, being a 'low risk' client to them as well as my monthly installment going up by almost 10%??. All I seem to get in return is terrible service. Shocking Discovery, absolutley SHOCKING!!!</p>