Unable to solve basic issue

<p>My wife and i did a health check to maintain our vitality status in December 2016. In the January i reported that the points does not reflect. I have sent many email to them and made a few calls. They still have not tended to the query - since 27 Jan 2017. I mostly only get automatic replies. The costomer service representatives that have contacted me has asked for proof of payment that we have done the check. I have sent that, and still they are not closing the action from their side. I cannot believe that something so basic is so difficult for such a big companit to solve.</p>