Unable to provide promised service

On Monday 12 Feb i responded to the promotion of Apple Watch that is paid for only if certain exercise targets are not met. The on-line process failed and Discovery has been promising ever since that the solution is imminent. One of >40 promised a reply in 30 minutes: i only heard from them 5 hours later when i called them. Another enquiry took >6 hours for a response. Feedback on progress is zero