U wish there was a zero percent rating for vitality

This company really needs serious investigation, I have been with vitality for some time and when I downgraded vitality they sent an email to virgin active that I cancelled vitality… how is downgrading a cancellation and why was I not told that to downgrade is to cancel? I ended up finding my self in a situation where virgin active deducted R1490 instructions of R370 and vitality had also deducted R159 which meant that I paid for the full gym fare and vitality and when I called them I was taken from pillar to post till I reversed both then virgin active called and I informed them that I will not be subjected to financial abuse by both virgin active and vitality