Two Months Later - Query Unresolved

I made a purchase of R999 at TotalSports 08/11/2014 and received the discounts. On 08/12/2014 i purchased for R599 and on 24 Mar made a purchase of R849. All purchases were for Adidas gear and qualified for the Healthy gear cash backs.<br> <br> I queried the cashbacks that were not paid for the R599 and NOT the correct amount for the R849 on 28/05/2015 - Ref ***. When i called back on 23/06/2015 - informed that query was closed. A new query had to be opened - *** - struggled to get feedback, called in on 06/07/2015. I requested a supervisor, was told i was speaking to a supervisor which i found out today was not the case. Promised feedback on 10/07/2015 - nothing.<br> <br> Was called on 17/07/2015, told about a credit for R9999. I disputed this credit and asked for proof to be sent of this, still havent received it. Informed today that the new query was also closed.<br> <br> Two months later... numerous calls made. No resolution. <br> <br> Really Disappointed!!!