TWO MONTHS DEBITED! NO ACC ACTIVATION! EXTRA COSTS INCURRED!

Appalling. I called in 19 July and I asked them to reinstate my membership after it ended without my knowledge. The only reason I became aware is because Planet Fitness gave me a call informing me of this. I have been debited both in August and September with my Vitality showing as inactive. Due to this my gym has debited me the full amount for August! I called again several times to resolve the issue on both medical aid side and Vitality. Today I was told by Monah that she would call me back once the activation department had called me. This too was a 50 minute call to get some assistance. She has not returned my call as promised neither has the activation department. I have now paid a R799 gym bill for August as well as a R259 bill from YOU Vitality. Why must I call in 19 July and you are happy to take my money yet 5 September you have no resolution? Someone somewhere has messed up and I am due for my next bill of R799 from my gym when I've signed a contract for less given that my Vitality is in order!... AND you have already debited your amount for September but cannot assist me where my gym contract is concerned. In my shoes I'm sure you would understand that is PITIFUL service to a paying customer who thanks to someone/s incompetence has AN INACTIVE ACCOUNT!!