Trying to resolve an accounting issue with Vitality

Vitality has been drawing money from an incorrect account for ages. I have sent more than 10 emails and spent 15 minutes on a call with collections trying to correct the issue. I had to close my ABSA account because they never got around to canceling the debit order. I then receive a letter from them that I am behind in payments because they now can't access the incorrect account they trying to access. Emails go nowhere and the waste of my time on a 15 minutes call hasn't resolved things. So I am resorting to this platform because they are dismal in trying to resolve it. They probably come up as spam so truecaller might be blocking them so best they use another number! Eish I wish you could sue companies like this for all the hours of your time that your waste.