Trying to resolve a watch benefit issue in a Leaderless Organisation

I am not someone who usually takes a fight onto a public forum platform, but I am stuck and from what I can see in the on the overall reviews, it does not look good for Discovery at all.

I joined Vitality Rewards for the sole purpose of getting the Apple watch benefit. I app**** a dozen times, with not ever a whimper of feedback.

I started contacting them, to find out that Discovery Bank has broken ties with FNB and are no longer issuing credit cards (which is primarily needed for the Apple benefit). I have spoken with Apple, Discovery Bank and Vitality and all everyone tells me, it that I should be patient and wait for a resolution.

4 weeks down the line and I cannot get my benefits from Vitality because I am waiting for a device.

Is there someone in that organisation who has the ***** to contact me and tell me what the resolve is?