trully unbelivable service

Hi,<br> <br> I spoke to a consultant Nicholas about 2 weeks ago and advised him that when i logged onto the vitality website at the end of December 2014 it said that i mantained my gold staus for more than 3 years and i was now on the diamond status. i then chaked again in jan 2015 and it said i was on silver status. when i spoke to nicholas he said that i did not have enough points to get onto diamond status. i advised him that it did say when i logged onto the vitality website at the end of december it showed as diamond. he said he was going to ask a manager to do a override on my status and i will get feedback in 48 hours. this has long passed and i still did not receive feedback. i called on saturday and was advised that the vitalty department on works monday to friday. i then asked to speak to a manager and was then told that the managers do not work on weekends. i then called in and spent almost half and hour to be advised that the call was not logged when i spoke to nicholas and they need another 48 hours to sort my issue out. i then asked to speak to a manager and was advised that no manager was available. this is unacceptable from such a large orginaisaion not to have managers.