Travel booster/ Lack of service

<p>I have been a loyal vitality member for many many years now. I have always been an advocate for this rewards programme and have actually gotten quite a few friends to sign up to the programme. Even after changing companies and being forced to be on a different medical aid, I found a way of continuing to be a member by taking up a life policy. I recently needed to make a change to one of my bookings and found out that I now no longer qualify for my additional 15% discount. Initially Vitality wasnt linked to Discovery card. Then we could only get our 15% if we had a card. Then we had to activate miles to fully qualify. Now I cant get my full discount, even though I am on diamond status, and even though my card is in great standing. I sent an email to explain my frustration and was called back and told that this would be escalated to team leader and they will get back to me. 2 weeks later I sent a follow up mail to ask when am I getting feedback. Still not one word from the team, not even an email response. Thanx Vitality for so easily dismissing a loyal customer. My faith in your company is detroyed.</p>