Travel Benefit - always changing and comms

<p>Two weeks ago I called into the Discovery Vitality Call Center to inquire about the additional 15% discount I previously could get for using my Discovery Card. This was after they changed the policy again last year to force you to have a Discovery Credit Card to get the additional 15%.</p> <p>After talking to the agent, I found out that there is now a Travel Booster option that I have to select before I can get the possible 15% benefit only to find out that this is now linked to Card usage and Medical claims. What’s my card usage got to do with this benefit and the use of my Medical Aid claims comes from my MSA which is why I have a Medical add. Not for it to just be there.</p> <p>I asked for review of this change to be escalated and to for a manager to contact me.</p> <p>Up to today, no one has contacted me.</p> <p>Terrible communication and changing of policies to disadvantage members. Does the Discovery Vitality policy makes ever consult members to get input.</p> <p> </p> <p>Regards</p> <p>Unhappy member</p> <p> </p>