TM
Tyler M

1 reviews | Active since Jan 2016

08 Jan 2016, 15:52

To many policy changes

Vitality have made numerous changes recenlty<br> <br> The changes have been so drastic leaving many members upset .I'm left very disappointed to learn today that the 25 percent discount for either total sports or sportsmanswarehouse have a new requirement, previously all that was required to activate the 25 % discount benefit was to do an online assessment. this year however vitality is forcing members to have to do an assessment at a biokineticist which is all good and well apart from the fact that it costs a money in order to do so which is not fair , why deny a member the a benefit that was previously given at no additional cost to the member by changing it and forcing the member to pay to qualify for a discount previously given . It's poor taste and even worse given this year the benefit for adidas discount has been taken away <br> <br> So all this change , benefits taken away and not replaced and forcing members to pay for benefits . It's getting ridiculous

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply11 Jan 2016, 09:40
Official
Hello Tyler7,

Thank you for your post.

As per our email correspondence, we have provided you with our feedback.

Your reference number is ***.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality