Tired of Shocking Service from Discovery

Hi.<br> I submitted a request online to join Vitality on my Discovery Life policy.<br> Bontle Mokoena got in contact and proceeded with sign up. All terms were agreed and sign up was completed. Bontle advised that I will be receiving my welcome pack in the mail soon. This was on 27/08/2015. I never heard from her or Vitality after this.<br> It is now a month later, have not received anything. Called Vitality who then referred me to Discovery Life only to be told there that I cannot sign up for Vitality on a funeral policy - this was never made clear to me at sign up. I was told all I needed was a Discovery Life policy, which the funeral cover is.<br> <br> I have generally had nothing but shocking service from Discovery. Not just Vitality, but Discovery Life and Discovery Insure. Clearly this is a horrible company to work with. Cancelling everything.<br> Thanks.