Three weeks, still no feedback

Logged a query on the 19th of December 2015 (yes!! LAST YEAR!!!!) and received an automated response that I would receive feedback up to three to five working days.<br> <br> After numerous failed attempts to get through to the call centre, and several emails, facebook messages and website queries, i still have absolutely NO feedback for your utterly useless excuse of a customer service centre.<br> <br> This is totally unacceptable !!<br> <br> Please give feedback on either of the following queries !!!!!<br> ***<br> ***<br> ***