Theft of money and bad service

Vitality registered for Ream Vitality in January 2016 looking forward to so called benefits. However subsequently arrangements was made for collection of license numbers with ridiculous times that will suit no one who has a full time job. Thereafter I was informed that delivery time changed and went through to the venue to collect in my lunch time. On arrival they informed me that the license numbers have run out. I feel his is more than one time that my needs as member of team vitality has not been met.I also requested someone to contact me to cancel my registration and for a refund with no response in almost weeks time. I FOR SURE DO NOT WANT TO RUN FOR CLUB WITH THIS TYPE OF BAD PLANNING AND COORDINATION. Upon request of cancellation my refund was refused. I am shocked at the blatant theft of my money and bad service! For sure will I not recommend Team Vitality to anyone!!