The worst thing I ever did was join the Vitality Active rewards scheme, and take the watch, now They finding every excuse to charge me for the watch. Discovery is a Money sucking *****

<p>I can go on and on about my complaint, but i think I should rather just get to the point of what happened in the last week or so. On the 31st of May, I received an email, that I never reach my goals, and that Discovery failed to get a payment for my watch of R270, The mail also said that because they failed to get that payment, my rewards points for May will fall away. I called immediatley, and told the consultant that I only get paid on the 1st, and how do they think they will get the payment, if i dont get paid. She then told me that she was going to email the Finance team, and I will be debited the R270, either the 2nd of June, or the 5th of June. On the 6th of June, I called in again.....After being given the run around, I got told that They will escalate it to the Vitality Back Office finance team to load the debit order. Yesterday aftenoon (Thursday 8 June), I called by the lady that helped me on the 6th, and she said that finance told her that they cant debit it when i want, because there are set dates. She then alarmed me to say, but now your debit order is gone to the R500 mark. I raised concern with her, saying I reached 3 of my 4 goals for May, so why do they now want to take the May debit as well. Trust me, I was not a happy camper... She then tld me that she was going to escalate again and get back to me. As I was driving home yesterday afternoon, I get a very upsetting email, that states that discovery is going to be taking a payment of over R500 on 10 June for the watch.</p> <p> </p> <p>I need to reiterate to the *********** team at Vitality!</p> <p>1) I called and stated that I want to make the payment, however you guys are going on days when there is NO money, because it is prior to a debit order running</p> <p>2) I worked hard on meeting my goals for May, yet discovery feels that they can just take away those points, because it is a punishment to me.</p> <p>3) Your staff in the teams, are *********** to say the least. All of them giving me stupid outcomes all the time.</p> <p> </p> <p>I think the best thing is, rather just come and take this dumb watch back, because ever since i hsve got it, there has always been a constant fight with Vitality....This is not the 1st time this has happened.</p> <p> </p> <p>No Wonder people leave your company and join competitors.....Because you do as you please....</p> <p> </p>