The Worst service provider in SA

I contacted Vitality 14 days ago about certain healthy food items that are not appearing as healthy food on my Pick 'n Pay slips. These include vegetables like onions and carrots and skinless chicken breasts. The total value of these foods come to over R1000. Up to now I have received 2 replies from Vitality. The first was a healthy food guide, as if I am the idiot in this whole thing! The second was an apology for taking so long and that the matter would be resolved soon. This was a week ago. Discovery Vitality must have the worst systems, processes and customer service of any company that I deal with, and this includes several government departments. Their practices are pathetic at best, and blatantly dishonest at worst. I get the feeling it's a bit of both. Shame of you, Vitality! For years you've taken a great concept and violated it over and over with your uselessness!