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Sinead T

1 reviews | Active since Apr 2017

01 Apr 2017, 14:43

The untouchable vultures!

<p>When I signed up for vitality, all of the assistance one could dream of was offered to me. When I attempted to cancel my membership last week due to financial stress, I was told that nothing could be done at that moment and that I had to wait for feedback from their cancellations department. </p> <p> </p> <p><br />It has been 6 days now, I have not received any feedback whatsoever and they will probably deduct their fee from my account on Monday and there is nothing I can do about it.</p> <p> </p> <p><br />I find it highly ironic that the sign-up is so smooth, but the cancellation is beyond the bounds of possibility. I have done my research and it seems that I am but one voice in a thousands who have had EXACTLY the same experience with Vitality and justice simply MUST be done in one way or another.</p> <p> </p> <p><br />I am usually very civil about complaining - but when one perpetually complains to an unresponsive brick wall, civility tends to fly out of the damn window! I want my damn membership cancelled or else they can undoubtedly count on the matter being escalated to the authorities</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply03 Apr 2017, 09:59
Official

Good Morning Sinead,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team