The service is very poor

<p>I have been trying for more than 3 weeks now to submit my invoices for claim vitality and i get the below message, no one knows what is missing on this query. </p> <p> </p> <p>You captured your Kids vaccinations online. We couldn't award Vitality points for it because there is information missing on your submission. Please resubmit your information.</p> <p> </p> <p>I just cant believe the level of incompetence. </p>