The Left Hand does not know what the Right Hand is Doing... so lets sell our Customers to Debt Collectors.

I ordered a replacement Credit Card from Discovery Bank as there was some unauthorized deductions/*****ulent activity on my account.

This unwittingly meant that Discovery Vitality was not able to deduct their Apple Watch Benefits Penalty every other week from the old Discovery Credit Card.

Apparently POPI means that the Left Hand does not know what the Right Hand is doing, the parties (Discovery Bank and Discovery Vitality) did not communicate with each other or care to inform its customer that doing the right thing (Ordering a Replacement Discovery Credit Card) would prevent Discovery Vitality from deducting its penalties. :(

Discovery Vitality then sent me 3 emails, amongst hundreds of other marketing emails they send every month, which I don't normally read - And most importantly, They NEVER PICKED UP THE PHONE and CALLED ME to inform me their is a outstanding balance.

Instead, Discovery Vitality had a Brain-Wave !!! :

"LETS SELL OUR LONGSTANDING CUSTOMERS WITH NO PRIOR PAYMENT ISSUES TO DEBET COLLECTORS!!!"

And can you believe it, suddenly my personal and sensitive personal information (is my POPI Terminology correct, Discovery?) together with my INDETURED SERVATUDE (my debt and my soul) was sold to SSDA - The lovely debt collection agency - which whom i sorted out the outstanding debt the same day.