Terrible/Non-existent customer service from Mario Naidoo at the Discovery Store in Sandton

Since signing up with Discovery and Vitality year ago, I have always used the Discovery store in Sandton for my fitness and health test. Usually by the time I leave the facility all my assessments are complete, with the assistance of the consultants. Yesterday however I experienced the worst kind of service from Mario Naidoo. This consultant sat on his laptop totally uninterested in assisting the clients. I sat next to him unassisted trying to get his attention to assist and he would speak to me in an extremely condescending manner as if I was stupid. His body language said he was being bothered and he was extremely impatient. I am not sure how he got to work in a facility that deals mainly with people in the first place. He is terrible! I sat there trying to trouble shoot on the discovery app when my documents were not loading and he would just tell me to give the app time to load without caring to even see what the problem was. When I attempted to load my child’s immunisations the app was just not responsive and he would tell me in an irritated manner that I must select the name of the child when I already had done so (basically he would not investigate the problem and tell you obvious things so it appears as if you lack a brain - the tone he was speaking to me in was disgusting to say the least). I sat there for a while trying to troubleshoot with no assistance from him (he just sat playing on his laptop). I eventually asked to see a supervisor or someone else who wa actually available to assist clients and was then referred to Keitu Kgwadi who I was told is his supervisor. When I got it Keitu, he was able to assist me with the uploading of my child’s immunisations without me having to upload the immunisations one at a time - he scanned the entire page and emailed it to Vitality docs and attended to all my Vitality queries. Whilst Keitu was great with clients, I was concerned he was unable to address the terrible/non-existant customer service from Mario who spent all his time playing on his laptop and not interested in assisting clients. Keitu would handle client after client with this so called consultant siting on his laptop playing/doing goodness knows what. As a client; Mario does not appear to want to be there and should be removed from the customer facing role urgently. He lacks the people skills and patience to work with any customer and really drags the place down whilst the other team members are pulling their weight. If it was not for the assistance from Keitu yesterday I would have left the facility angry and unassisted. Based on my experience though, I do think an investigation required to establish Mario’s desire to work at the Vitality store. He seems uninterested and not concerned whether Keitu notices his behaviour or not (which means a more senior individual at Vitality would need to address his behaviour which I regard to be terrible to say the least).