Terrible service

i really pity Discovery, the quality has absolutely deteriorated since their call center people have been working from home. If they don't hang up on you, they simply put you on hold for eternity.

I have had the same cash back issue since the November 2020, i keep calling and empty promises I made. Why then do we pay for Vitality if they will not keep their end of the bargain?

I was utterly disappointed by the call center people, their competence leave much to be desired.