Terrible service and no assistance from Discovery Vitality

So I finally got an answer after logging two separate queries three times. My first question was how do we get out vitality points during lockdown once the 1200 points have been awarded for 10000 steps per day taken . We do not have unlimited data or heart rate monitors but have carried on doing over 10000 steps a day and logging them as manual workouts on the Virgin active app. Answer: do the online workouts or you will not get the points. Second question was we are still paying for vitality but are not able to use the benefits such as flight and car hire discounts. What do they propose to do to make up for this ? Answer: the benefit is not available to you as the partners are not open. Contact discovery to find out if you qualify to not pay the vitality premiums for 3 months. This is disgusting!!!!! We as clients are trying to stay healthy and earn our points to stay in certain categories .... but for what? When you need them to come to the party they won’t. They could look at your usual monthly points and give you the average or they could extend your current vitality status for a year or half a year to make up for lockdown losses. They don’t give a fig about their clients , only the ones who can pay and pay for devices and uncapped data. The rest of us can carry on paying and get no service for our premiums.