Terrible service

Message Body Good day I have sent numerous emails to Vitality pertaining to my health checks and no resolution. I have been a member of Momentum medical aid, on the 1st November 2017, I joined Discovery via my spouse's medical aid. I have already been for a pap smear, dental check up, biokineticist etc and I am now told by Vitality that i must do all these checks again to get points on Vitality. The whole point is that i have just been for a pap smear, why do I need to do a test that should be done once a year, in two months and pay for this again, what a tragedy having just joined Discovery Medical aid. The whole point of Vitality is to ensure you are healthy, but now it is to inconvenience and disadvantage members greatly. The points that I must obtain to keep my spouses' status is the full years amount which is plus 22000 points - ie obtain that in 2 months since i joined on the 1st of November..The reason I am directing the email here to Discovery medical aid is that it affects whether i continue with this medical scheme or not and tell society at large my personal experience of being so unfairly disadvantaged. Please help and also kindly go the extra mile and speak to a senior person in Vitality as the call centre has employees that are not keen on assisting.