Terrible Follow-Up, Feedback and General Service Overall

<p>I amawaiting feedback regarding 3 quaries. 2 submitted to last week Monday and one sometime last year.</p> <p>I STILL havent recieved cash back for spring walk which took place last year SEPTEMBER - I was told there was a problem and investigation was underway. The other two quarires were regarding points that have not been allocated and double rewards promised that were never recieved (ref: ********** 944). Keeping all this in mind and a general struggle that I have had overall I have decided to cancel. My husband called on 13-03-2017 to cancel and we were told we would have to wait 10 working days!!!! for someone to contact us. Firstly, 10 working days is a rediculous goal, vitality required 1 month notice for cancelation which is not surprizing why they allocate that much time to get back to you. As in my case now having called on 13 March should have been sufficient time to canecel. However allowing 10 days for a call back gave them time until Monday 27 to call us back and NO SURPRIZE we have not been called yet. </p>