Terrible experience

I joined Discovery Health and Vitality commencing 1 December 2019. I was extremely excited and downloaded the Discovery App so that I could begin to start a healthier lifestyle and earn the rewards.

Sadly the App does not give me access to any of the boosters that I want to use - see attached screenshots: No Device Booster No Healthy foods No healthy gear etc I lost out on all of the cyber Monday deals at Sportsmans Warehouse as I wanted to use the Device Booster and healthy gear booster to get the best deals and commence with my healthy lifestyle- sadly this could not be achieved as Discover has let me down! I also called your call centre and after going through what seemed like 100 Questions,I was finally connected with Luzuko Tom, who tried his best to assist. In addition the App is anything but user friendly- is this a way to deter individuals from achieving their goals- good tactic I must say ! But seriously, as a tech savvy person I would rate the app as not user friendly!

What is going to be done to resolve these issues, and how am going to be compensated for not being able to purchasing the healthy gears and devices.

I would appreciate that these concerns are addressed as a matter of urgency!