Terrible Experience

<p>I had the displeasure of staying at the Paxton Hotel in PE from 23rd to 26th of March</p> <p> </p> <p>Post our first night I contacted Barry Sundelson (Vitality CC) the morning of the 24th to advise him that the Hotel is really not up to standard and requested a refund to find alternative accommodation for our family in PE</p> <p> </p> <p>He advised that it will take 48hours to provide us with feedback</p> <p>To which I did inform him that given the circumstance that we were in waiting for 48hours for help from Vitality would mean our trip would almost be over and that it was not acceptable. To which he kept repeating (with respect like a “well-trained robot”) that this was your policy and standard response</p> <p> </p> <p>Be that as it may, till today the 28th I have had not furher feedback either</p> <p> </p> <p>This was my first time booking accommodation through Vitality and would definitely not recommend anyone using this services</p> <p> </p>