Terrible Customer Service and System Problems

<p>I have never experienced such bad customer service levels in my life and that includes local government service levels. After 2 weeks I am still waiting for my Vitality Active Rewards issue to be resolved. In the meantime I have added a dependant onto my medical aid and now I dont have any access to my Vitality section.</p> <p> </p> <p>I have been a customer for more than 5 years with Vitality and what is the feedback I get from the call centre? I will only be activated on the 1st of February 2017 on Vitality and they have no record of me on their system for prior membership.</p> <p> </p> <p>I am extremely upset and will make a point to voice my dissatisfaction on social media. I expect Discovery to sort out this problem. This is unacceptable!</p>