Terrible customer service and incompetance

In January I changed my medical aid from being a dependent to being the principal member on Discovery medical aid with vitality. When this occured Discovery was suppose to change my gym membership onto my new medical aid, which has always been Discovery. Instead of doing this they deregistered me from Vitality even though I was paying the rate and paying my full medical aid, and in addituion charged me the full gym subscription when i was supposed to be charged the reduced fee. It is now three months later and still teh problem has not been solved. I have spoken to more than 5 different people at Discovery all promising to sort this out and spoken to Virgin Active personal who have promissed the same thing. Still nothing has been done. It is a simple transfer of membership from my old to new medical aid. I have been a Virgin active member since I was born 25 years ago and after all this time I still receive such terrible service. Now when I go to gym which I do 6 times a week they have the audacity to tell me I owe Virgin Active when I have been overcharged due to the incompetancy of Discovery and Virgin. Cannot believe a big corporate cannot solve such a simple problem. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp