TERRIBLE CUSTOMER SERVICE! ALL ROUND!

I have lost count on the number queries I have tried to send to Discovery with regards to their Vitality system. I have attempted to log a query for points not awarded to me this week for gym visits and their online contact form doesn’t go through! I get “system currently unavailable” and this has now been over 24 hours... I have now sent the screen shots of all attempts to Facebook and not one response... Besides the social media team being a bunch uselss lazy “don’t care” ******* I am so fed up with Discovery. I have yet to see one positive comment on their Facebook page about their service, products and general customer service. Not one Discovery customer comes back with a positive comment. Discovery's customer serivice is non existent, their social media teams are useless, they ignore you, repeatedly and when you get angry, they block you! The twitter team did this and refuse to unblock me. I am now thinking that this is a personal attack on me! This is not the first time I have experienced issues with Vitality points monitor!! And having to keep on baby sitting them is becoming tiring, after all Vitality is not free and if one is paying for this service, it needs to work! And if it doesn’t work properly, acknowledge, fix, apologize and make sure it doesn’t happen again. But no, Discovery Vitality team just don’t care.... besides my current query contesting my vitality status which they keep on asking for “supporting” documents... I’m tired, fatigued and ready to s**** this whole Discovery thing and take my bussiness elsewhere, rewards and all! Discovery’s customer serivice is 0-10, they don’t care. Simply don’t care...