Terrible continued service from Discovery

I have been a member of Virgin Active through Vitality since 2010. I took out a Discovery Life policy a year ago and linked my vitality to life instead of health. When this vitality was moved to life initially there were no hassles. At the end of January 2016 I sent a request to Discovery to cancel my life and my insure 29 Feb 2016. I requested my Vitality is then transfered to my Discovery Health policy to ensure continued benefits and to retain my Diamond status. This morning I went into my Discovery Dashboard online to find that only my health was active and not vitality. After waiting a lifetime to get through to a consultant, I was told that it was my responsibility to have made sure that I call Health to link vitality to that. What utter rubish especially since I am a former employee. Due to Discovery's negligence, they (Discovery) sent an instruction to virgin active to cancel my benefit which resulted in me being billed as a normal member-and double my normal premium. Discovery has rectified the vitality linkage to health however I have now had to spend time and resources to call virgin active and they will have to log a call to rectify. Pathetic Service!