TERRIBLE CLIENT SERVICE ( ***)

I had a query relating to my discovery vitality being suspended as I am still recovering from covid. I submitted all the necessary documents on the 1st of Feb was told you will get back to me in 7 business days. I've emailed several times and no one hasd gotten back to me. The vitalityreview email address seems to not be managed at all and even when you cc vitalityinfo no one responds at all. Today is the 11th of March and I am still yet to get back a response on the matter. Discovery's client service is **** and you dont stick to your SLA's