Terrible Aftermarket service

After having changed medical aids due to change in employer, vitality cancelled my membership. To avoid future cancellation, I app**** on 26 June 2024 that my vitality be linked to my life cover. Vitality has been deducting my fee together with my life cover premium since July 2024. To my surprise on 08 October 2024, I realised that my membership has been cancelled.

To date, I have contacted vitality 5 times requesting that my membership be reinstated to no avail. The consultants keep promising that I will be called back by somebody who will assist but that never happens.

What is glaringly notable is that the discovery team invest more effort in onboarding you and abandons you when it matters thereafter.