Terrible

<p>So I took out Discovery Medical aid to commence October 2016, Including Vitality Specifically (for Virgin Active benefit)... The last day of October I changed my Account details from Savings to the cheque Account, called Discovery to notify them of the change, the agent told me it was not neccesary as it'll (Discovery) comes of my Employer... anyway without paying attention, I was thinking vitality is included in that whole "debiting from my employer" arrangement, and It'll go off with Discovery health cover. In Jan I recieve an unexpected debit from virgin, I called them and they'd notified me that my Virgin Active benefit with Vitality was canceled and should consult with Vitality... I called Vitality and they told me that the policy was not active due to non payment, no hassles I called the company (Vitality) again and reinstated the policy ( to which I dont understand why Vitality didnt call me and notified me of the debit orders NOT going off) So I could have the discovery vitality benefit "again", towards the end of the call I asked the agent if they'll reinstate the Virgin Active benefit again and she agreed. The next month Virging debits again the High premium which I had to call them and ask what the hell is happening because I reinstated my Vitality benefit. The Virgin consultant told me that the advise that I recieved from the Vitality agent was incorrect, that they (Virgin Act.) Cannot reinstate... and will have to now pay the normal fee... which I do not entirely belive I should do because of neglegent consultants who jus rushed for a sale!!! My Complaint Is, Im now recieving endless!!!! Irritating and Stressfull calls from debt collectors telling me about unpaid amounts for Virgin Active, all because of agents who are neglegent and ***********. </p> <p>I called in requesting for call recordings actually please send me all of them. </p> <p>In the interim while im waiting for you to fix your recordings, I need to know what do I tell those people that are pestering my life because of the companys carelessness???!!! </p> <p>Oh and I need to make you aware that you've dragged my name to the dirtiest ITC rating and how are you planning to fix it NOW! Not ASAP?</p>