Teamleaders making decisions on written complaint

I did 34 of the 36 visits to the gym as stipulated by Discovery and am now required to pay for my gym visits which was part of my benefits when initially joined with Discovery/Vitality. Business responsibilities prevented me from regularly visiting the gym which fortunately for me changed as from next month which would make it much more convenient to visit the gym. This decision unfortunately according to a lady at the call centre after speaking to her Team Leader is not possible to reverse and will no exceptions be made<br> <br> I am not only a Discovery Health member (Medical Aid) but also have my pension invested with Discovery, Life Insurance with Discovery, short term insurance which includes 2 cars and house content with Discovery, building (structure insured with Discovery, Vitality member and in possession of a Discovery credit card.<br> <br> I regard myself as a very loyal Discovery client taking into consideration the above mentioned business I am doing with Discovery and would out of principle move all my business elsewhere if the final decision with Discovery is to cancel my gym benefit because of 2 .....yes 2 visits short of the required 36.<br> <br> Hope you would reconsider.<br> <br> Regards