Team vitality - non-delivery of service

On the 10th of April I joined Team Vitality running and paid the membership fee. <br> <br> I still (1st of June) have not received my membership pack and have had to pay for a temporary license at all the races I have run subsequently. In the interim I am aware of people who have received two packs (when they were only due one) due to poor process management.<br> <br> I would like to cancel my Team Vitality membership and get refunded for my membership fee - it is a waste of time.<br>