Team Vitality is a ****

I joined the running club Team Vitality in January 2023. As part of the the incentive is that you get 50% back on the race entry fees on qualifying races. To date, I have done 5 qualifying races and have not received any money back. I have called them and I am still not getting help. They keep asking me for proof, which they have, because I submitted the proof in order to receive points which they have already ALLOCATED. I would advise new joiners to not consider them, as you pay the full amount to be a member, yet you get HALF the benefits they promise you.