Team Vitality cycling

Overall, I am pleased with the service I am getting from Discovery Vitality. However, some areas require improvement. In the middle of the year, I joined Team Vitality cycling (I was already a Team Vitality running member), and to this day, I have yet to receive my cycling kit. I have made several calls; each time, customer care tells me they will escalate the matter and get back to me.

Last call made: ***

My Team Vitality running and cycling membership debit order for 2026 was processed on October 30th. This is concerning, as I have not yet received my cycling kit.

My son also joined Team Vitality for running; however, his membership was never finalised, and he consistently had issues when we needed to utilise the Vitality benefits at races.