Team vitality customer service horrible

Team vitality is *********** After paying for my ASA license in February and been told to go collect at head office only to get the 3 weeks later to be told " your name is not appearing we cant give it to you. Making me wait an hour while they were waiting for confirmation from their senior . I even had proof of payment yet I was given a run around. Ended up cancelling all my products with them after being a client since 2018