CC
CHARLES C

1 reviews | Active since Aug 2015

25 Jan 2017, 10:24

Team Vitality ASA License

<p>I joined Team Vitality and as part of the deal as I am in North Gauteng, I can buy a license from them as well. Well that has been 3 weeks now and licenses have not arrived, even though all other clubs in the area have them, so it is a Team Vitality only issue. I numerously emailed them and explained my situation as I am running a qualifier and as part of the event rules, you require a permanent license for the marathon. They just keep giving my vague respones, even telling me to buy a temp license, not that I can for the event even and in addition they make their problem mine and asking me to fork out more money. </p> <p> </p> <p>I just felt I got a "we dont care" attitude and I was offered no solution. If I joined any other club, they all have numbers and you get it as you register, so seems I will have to pay double this year to get this solved in time, as a refund will just not be worth the hassle with them, they already have my money.</p> <p> </p>

0
Replies (3)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply25 Jan 2017, 10:48
Official

Good day Charles,

Thank you for contacting us.

We have escalated your query to the correct department to contact you and assist.

Regards,

Vitality Team

CC
CHARLES C's update27 Jan 2017, 13:36
Reviewer Update

Hi

It sad that I have to officially complain to be assisted properly, but not to take anything away from the team that finally helped me. Reply on HP was within 15mins of me posting and 2 days later (in time) I received my license, so thank you for the turnaround in service.

CC
CHARLES C's update27 Jan 2017, 13:38
Reviewer Update

Updated rating to reflect the service I received in the end.