Team Vitality

I have called Discovery 3 times in the last three weeks for one thing to be resolved and to date nothing has been done. The call centre agents were very helpful in trying to resolve the issue but it seems Team Vitality is the one that's ineffective. After activating ShoeBooster I was supposed to receive an email which according to the call centre agents it appears as sent from their side except that status says "paused". All I requested was that since I activated the ShoeBooster which is an automatic activation or part of Team Vitality; I was meant to receive an email with a few vouchers as part of the benefit but to date nothing was done. The e-mail also says the Team Vitality welcome pack will be delivered to me within 7 days but I had to actually go to 16 Fredman Drive and was sent to 1 Discovery Place only to be told I should go to Sportsmans Warehouse. The inconsistency and con-response/ communication is frustrating including the fact that only after I sent my claim for the running shoes purchased at Sportsman's Warehouse that the HealthyGear info was not communicated to Discovery for the the refund to be processed which makes me wonder if the ShoeBooster benefit will actually work. How difficult can it be to give feedback or reolve queries!!!