Tardy response to notice of cancellation

PLZ HELP: 30 Nov advised membership cancellation via email and again as a Webquery on 01 Dec. Only on 02 Dec did I get some measure of response on my Webquery (ref ***) wanting proof of said email. Sent this and got ANOTHER ref no's.<br> Am I being charged for the notice period? If yes, surely, I should be able to access the gym during the notice period and get cash-back. I can understand not booking flights, trips and such like and no benefits after the notice period ends.<br> If I'm not being charged, it's something different. But responses/confirmation of cancellation ought to be a whole lot faster, particularly if there are queries as mentioned above.