Taking long to load points - very dissapointed

The whole year discovery is on a drive for one to get to gold status - which I have been working very hard at this year ! My husband and I went for a vitality health check my points were loaded the same day but his are taking forever - after numerous calls to the call centre they keep telling me they will escalate the matter when asked to speak to someone senior I cant - there is no one to speak to ?? I understand it is the Festive Season but it makes no sense as it seems like they are purposely taking their time as they are waiting for the new year to load the points !! Ridiculous as it is hard work to try and get to gold status - something I have been trying the whole year !!! Very dissapointing service from a company I HAD a great respect for .... <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp