Taking a month to resolve one issue

I joined team vitality on 06-05-15 - joining fee was taken off my account immediately. I was then meant to receive a welcome email with my discount voucher codes for various fitness partners, shortly after joining. I was also supposed to be receiving my kit via courier.<br> I have not received either of these, despite sending numerous emails to team vitality requesting at the very least, my welcome email as I was told that the kit is being ordered from Italy. The response to my email (the last being on the 26-05-15)saying that some would be in contact with me within 3-5 working days. I havent received any other communication from them since. I have called the discovery vitality call center to find out what is going on & all they tell me is that I should email team vitality as they cant put me through & there is no number to call them directly.<br> I have subsequently requested that my membership with team vitality be cancelled & that I be refunded my joining fee, to which again, I have received no response.<br> It seems that now team vitality is in the business of ignoring emails. They took my joining fee & I have nothing to for it! All I want is to cancel my membership & get my money back!