Take payment for family with the kids but cancel the kids on vitality!!!!!

<p>This is the 2nd time that vitality take money for a family but cancel the vitality on there system by the movies & virgin active - 1st time it happened they told it was a software problem (July2016)( was it really or was it the person that capture the data wrong) 2nd time now again (Nov2016 ) Arrived at movies and were told vitality cancelled them.Virgin active also told my son his vitality is cancelled.</p> <p>What the hell - it feels that we are supposed to get things done faster and more accurately with computers but i spend more time now on sorting problems out on personal stuff than previously and then get the same answer to come in with ID's to sort the problems out.</p> <p>Really</p>