Hellopeter
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DA
D A

1 reviews | Active since Sept 2017

11 Jul 2018, 23:17

SYSTEM ISSUES AGAIN

SYSTEM ISSUES AGAIN - CHANGED HEALTHY FOOD PARTNER FROM WOOLWORTHS TO PICKNPAY. REPORTED ISSUE BY EMAIL AND PHONE BUT NO-ONE SORTS OUT - ONGOING FOR 6 WEEKS NOW! SAME ISSUE HAPPENED EARLIER IN YEAR AND WAS SORTED. NOT SURE WHATS GOING ON BUT RESPONSE TIMES AND RETURN OF CALLS NOT HAPENNING. ITS A SIMPLE FIX BUT NOONE SORTS.

TAKEN TO SOCIAL MEDIA AS NO-ONE LISTENING. HAD NUMEROUS PROMISES THEY WOULD GET BACK TO ME BUT ALWAYS GET EMAILS SHOWING LACK OF UNDERSTANDING OF PRODUCTS & SYSTEM IS GETTING TOO COMPLICATED.

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Jul 2018, 08:12
Official

Dear DA123

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

DA
D A's update18 Jul 2018, 21:49
Reviewer Update
I still have now reply. What is happening at Discovery? I am waiting for my Flight Booster cash back of R2000 for 3 months now!! They can't sort out Uber discounts as one side doesn't know what the other is doing - (ongoing for 2 months now). Their system changed my healthy foods from Woolworths to Pick'nPay (6 weeks and not corrected! second time the issue happened this year). And now to top it all they Discovery Invest sent another persons investment details to me!! What's happened to their systems?? What's happened to client confidentiality? I've had more than 50 email comms with them - wasting their time and mine as they cant fix their system issues - most standard responses as they don't understand the issues. I've asked to talk to or even meet up with Senior Management but every time this is ignored. Putting eggs in one basket now seems to be the issue - they really don't seem to have any interest?