System glitch and Discovery has no intention of rectifying the problem

<p>We had a Discovery Wellness Day on site the 17 March 2017 which establish your "age" by completing various test. This was captured on site on tablets loaded with Discovery software.</p> <p>A couple of weeks later I noticed that there is a difference of 3 years between my age on the Wellness day report and on my actual report - despite the fact that I am more fit and lean vs 2016 results. <br />Upon futher investigation some of my colleagues complained about the same problem, 1 were a year younger than on Welness day and the rest 3 years older as in my case. <br />I find the attitude of Vitality extremely demoralising as this is a problem on their part and therefore they should take responsibility for it and correct the age of the individuals to what was received on the Wellness Day Report. We as clients were not warned about the system glitch hence we are being penelised?! Well done Vitality just another way to make your memebers look unhealthy and demotivate them! <br /><br />I did however log a call with Discovery and got the below reply! <br />"</p> <p>Dear Miss Weber</p> <p>Thank you for your patience while we investigated your Vitality Age query.</p> <p>Feedback on inquiry ***</p> <p>The Vitality Age calculation used for the Wellness Day is different to the calculation used when the wellness day attributes are uploaded and saved within the Vitality Core system. The wellness day calculation is outdated and takes into account less attribute values than the Vitality Core system calculation. The Vitality Age will be based on the wellness day report, which is printed out for the member immediately on the wellness day. When the attribute values from the wellness day are submitted into the Vitality Core system, the Vitality Core system calculation is used to calculate the Vitality Age and this is the value that is saved for the Vitality Age. As a result the member may notice that the Vitality Age that appears online is different from the one that they received on the wellness day report.</p> <p>If you have any more queries, please visit our online Vitality support page: www.discovery.co.za > Vitality > Help for a range of troubleshooting options. You can view a detailed breakdown of the points you have earned recently on the Vitality Points Monitor, plus use our new points calculator to determine how many points you are earning for workouts with your specific device brand.</p> <p> </p> <p>Regards</p> <p>Kristen Pillay</p> <p>Discovery Vitality"</p>