System error becoming my problem to solve

Vitality sent out a communication that system maintenance will be done on 04 Jan. 2018. That same day, the system at the gym crashed as a result. From that exact date NOT ONE SINGLE of my gym visits are reflecting. I phoned and was told to go to the gym. I did that. I phoned again, same story and went to the gym. The gym told me that many of their members are having the same problem, and we had to manually sign in for about a week, so they had huge heaps of capturing to do. I went to the gym AGAIN and they recorded all my visits on the system, but neither those nor any visits since then are reflecting on my Vitality profile. I received another email yesterday to say that I should go to the gym again and take a screen grab of the system at the gym. I AM NOT going there again to solve your system problems. I have lost my goal streak of 18 weeks in a row as a result, and spent quite some time on my cellphone without any feedback or resolution - I am expected to resolve it and after three times sorting it out with the gym, I am DONE! I have lost my goal streak which will take four months to get to the same 18 weeks, I have lost out on my rewards, I have wasted my time and money on telephone calls and emails and am frustrated!!! I was told many other people are experiencing the same problems and that the system is still not working properly, two weeks later...! Wake up, take ownership and sort the problems out!